Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are a binding agreement between you and Freedes Digital Ltd, a company registered in the Republic of Cyprus under registration number HE 479127, with its registered office at Ifigeneias 14, 3036 Limassol, Cyprus (“Taylo,” “we,” “us”) and govern your access to and use of the Taylo software, including the Taylo mobile apps, the website at taylo.co and related online features (together, the “Services”). By creating an account or using the Services, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility and accounts

You must be at least 13 years old, or the minimum age of digital consent in your country if higher, to use the Services. If you are under the age of majority where you live, you may use the Services only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf. You are responsible for the accuracy of the information you provide, for keeping your device and sign-in credentials secure, and for all activity under your account, including by family members you invite. Tell us right away if you suspect unauthorized use.

3. The Taylo software

The Services consist of access to Taylo, a proprietary software application developed and owned by Freedes Digital Ltd, including its mobile apps, AI models, algorithms, care-planning and recommendation engines, and related software (the “Taylo Software”). The Taylo Software helps you organize your pet’s care: it answers questions, keeps records, sends reminders, suggests products and services, and helps you place orders and request bookings with third parties.

We make the Taylo Software available to you under a licence (see Section 10). We may add, change, suspend or remove any feature, set usage limits, or discontinue the Services at any time, with or without notice, and without liability to you.

4. Not veterinary advice

Taylo is not a veterinarian, veterinary clinic or veterinary service, and does not create a veterinarian-client-patient relationship. Information from the Services, including health guidance, symptom information, triage suggestions, food and dosage-related information and reminders, is for general informational purposes only. It is not a diagnosis, treatment or substitute for professional veterinary advice, examination or care.

Always seek the advice of a licensed veterinarian about your pet’s health, and never disregard or delay professional advice because of something in the Services. If your pet may be having an emergency, contact a veterinarian or emergency animal hospital immediately. You are solely responsible for decisions about your pet’s care and for your pet’s health, safety and behavior.

5. AI output

The Services use artificial intelligence. AI output may be inaccurate, incomplete, outdated, inappropriate for your pet or similar to output given to others. You must evaluate any output yourself before relying on it, including by checking with a veterinarian or other professional. Reminders and alerts may be late, missing or wrong, and you remain responsible for your pet’s schedule. We do not guarantee any result from using the Services.

6. Orders, bookings and third parties

Products are sold by independent merchants and services are provided by independent pros (such as groomers, vets, trainers and sitters). Taylo is not the seller, service provider, agent or employer of any merchant or pro, and does not guarantee their products, services, pricing, availability, licensing, qualifications, conduct or results. When Taylo helps you place an order or request a booking, it acts at your direction and only after you confirm. Your purchase or booking is a contract between you and the merchant or pro, under their terms, including their prices, cancellation, returns, refunds and liability.

Pros shown in the Services are independent businesses; any label or listing is for convenience only and is not an endorsement or guarantee. Any dispute about a product or service is between you and the merchant or pro. We may receive compensation from third parties in connection with products and services made available through the Services.

7. Subscriptions and payments

Some features of the Taylo Software are available only with a paid subscription. A subscription is a licence to use those features for the subscription period. Prices and features are shown in the app before you buy.

• Auto-renewal: subscriptions renew automatically at the end of each period at the then-current price unless you cancel at least 24 hours before the period ends.
• Billing: subscriptions bought in the app are billed through your Apple App Store or Google Play account, under their payment terms.
• Free trials: if offered, a trial converts to a paid subscription when it ends unless you cancel at least 24 hours before. Any unused part of a trial is forfeited when you buy a subscription.
• Cancellation: you can cancel any time in your App Store or Google Play account settings. Cancellation takes effect at the end of the current period. Deleting the app or your account does not cancel a subscription.
• Refunds: payments are non-refundable except as required by law or by the App Store or Google Play policies. Refund requests for in-app purchases are handled by Apple or Google.
• Price changes: we may change prices, with notice as required by law or the applicable store.

8. Your content

You keep ownership of the content you submit, including messages, photos, documents and pet information (“Your Content”). You grant Taylo and its service providers a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable and sublicensable license to host, store, copy, process, analyze, modify, create derivative works from, display and otherwise use Your Content to provide, improve, develop and promote the Services, including to develop and improve AI models and features, subject to our Privacy Policy. You may delete Your Content by deleting it in the app or deleting your account, but we may keep de-identified or aggregated data derived from it.

You confirm that you have the rights needed to submit Your Content, and that it does not violate any law or anyone’s rights.

9. Acceptable use

You agree not to: break the law or anyone’s rights; submit false, harmful or offensive content; use the Services for anyone else’s pet without permission; harass pros, merchants or other users; try to get medical, legal or other advice for humans; access the Services by automated means, scrape, reverse engineer or copy them; interfere with or overload the Services or their security; attempt to extract AI prompts, models or training data; resell or provide the Services to others; or use the Services to build a competing product.

10. Ownership and software licence

The Taylo Software and the Services, including source and object code, algorithms, AI models and their configuration, prompts, databases, documentation, design, text, graphics, logos and the Taylo name, are owned by Freedes Digital Ltd or its licensors and are protected by copyright and other intellectual property laws. The Taylo Software is licensed, not sold.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Taylo Software on devices you own or control, for your personal, non-commercial use. No ownership rights pass to you. All rights not expressly granted are reserved.

11. Feedback

If you send us ideas or feedback, we may use them for any purpose without obligation or compensation to you.

12. Changes and termination

We may change these Terms at any time. We will post the updated Terms with a new effective date and notify you of material changes where required by law. Continued use after changes take effect means you accept them. You may stop using the Services and delete your account at any time. We may suspend or terminate your access, or delete your account and content, at any time and for any reason, including if we believe you violated these Terms. Sections that by their nature should survive termination will survive, including Sections 4–6, 8 and 10–21.

13. Third-party services

The Services may link to or work with third-party websites, apps, stores, booking systems, maps and payment services. We do not control them and are not responsible for their content, products, policies, availability or actions. Your use of them is at your own risk and under their terms.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, AI OUTPUT, PRODUCTS AND SERVICES MADE AVAILABLE THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. TAYLO DOES NOT WARRANT ANY OUTCOME FOR YOUR PET.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TAYLO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR ANY INJURY, ILLNESS OR DEATH OF ANY ANIMAL, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THE SERVICES, AI OUTPUT, REMINDERS, OR ANY PRODUCT, SERVICE, MERCHANT OR PRO, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF ADVISED OF THEIR POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TAYLO FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $50.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

16. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless Taylo and its affiliates, officers, employees and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from your use of the Services, Your Content, your pet, your dealings with any merchant or pro, or your violation of these Terms or any law or third-party right.

17. Release

To the extent permitted by law, you release Taylo from claims, demands and damages arising out of or connected with any dispute with a merchant, pro or other user. If you are a California resident, you waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

18. Arbitration and class action waiver

Please read this section carefully. It affects your rights. This Section 18 applies only if you reside in the United States.

Informal resolution. Before filing a claim, you agree to contact us at support@taylo.co and try to resolve the dispute informally for at least 60 days.

Binding arbitration. Any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court or seek injunctive relief for infringement of intellectual property. The Federal Arbitration Act governs this section. The arbitrator decides all issues, including the scope and enforceability of this section.

Class action and jury waiver. YOU AND TAYLO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Claims may be brought only individually. If this waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.

Opt-out. You may opt out of this arbitration agreement by emailing support@taylo.co with your name, account email and a clear statement that you opt out, within 30 days of first accepting these Terms.

Time limit. To the extent permitted by law, any claim must be filed within one year after it arises, or it is permanently barred.

19. Governing law

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules, except that the US Federal Arbitration Act governs Section 18. Subject to Section 18, the courts of Limassol, Cyprus have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to their jurisdiction.

If you are a consumer living in the European Union, the EEA or the United Kingdom, you also benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. Nothing in these Terms affects your statutory rights as a consumer.

20. App Store and Google Play

If you download the app from the Apple App Store, you acknowledge that these Terms are between you and Taylo only, not Apple, and that Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, or intellectual property infringement claims. You confirm that you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country, and that you are not on any US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you download the app from Google Play, you also agree to the Google Play Terms of Service, and Google is not responsible for the app.

21. General

These Terms and the Privacy Policy are the entire agreement between you and Taylo about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely, including in a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent in the app or by email.

22. Contact

Freedes Digital Ltd
Ifigeneias 14, 3036 Limassol, Cyprus
Company registration number: HE 479127
Email: support@taylo.co